ASQ Q9004-1 Quality Management and Quality System Elements - Guidelines;

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ASQ Q9004-1 Document Information:

Title
Quality Management and Quality System Elements - Guidelines;

American Society for Quality

Publication Date:
Jan 1, 1994

Scope:

ANSI/ASQC Q9004-1-1994 provides guidance on quality management and quality-system elements.

The quality-system elements are suitable for use in the development and implementation of a comprehensive and effective in-house quality system, with a view to ensuring customer satisfaction.

ANSI/ASQC Q9004-1-1994 is not intended for contractual, regulatory, or certification use. Consequently, it is not a guideline for the implementing of ANSI/ASQC Q9001, ANSI/ASQC Q9002-1994, and ANSI/ASQC Q9003-1994. ISO 9000-2 should be used for that purpose.

The selection of appropriate elements contained in this part of ANSI/ASQC Q9004-1-1994 and the extent to which these elements are adopted and applied by an organization depends upon factors such as the market being served, nature of the product, production processes, and customer and consumer needs.

References in ANSI/ASQC Q9004-1-1994 to a "product" should be interpreted as applicable to the generic product categories of hardware, software, processed materials or service (in accordance with the definition of "product" in ISO 8402).

NOTES

1 For further guidance, see ISO 9004-2 and ISO 9004-3.

2 For informative references, see annex A.

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